About Us

About Us

Delivery

Legal notice

General Terms and Conditions of Sale

Secure Payment

Terms of Business

BRANDABLE IS A MODERN, MULTI-BRAND SWISS-BASED ONLINE STORE SPECIALIZING IN HIGH-QUALITY, SUSTAINABLE PRODUCTS

Swiss Online Store for Sustainable Products

Brandable is specializing in high-quality, sustainable products in fashion, accessories, home goods, and beauty. Established in Lugano (Switzerland) in December 2016, this family-operated company features a carefully curated selection of renowned Swiss brands like Hanro and international favorites such as Aubade, Falke, and Hunter. Brandable supports both established and emerging brands, helping them gain recognition and reach a global audience.

Luxury and Sustainability: Supporting Local Brands

The store focuses on offering luxury products that combine style and sustainability, prioritizing eco-friendly practices and high-quality craftsmanship. Each item sold is designed to last, reflecting a commitment to sustainability. Additionally, Brandable contributes to the Swiss fashion industry by providing a platform for local start-ups and designers to showcase their work. Brandable offers a wide selection of products suitable for personal use or as thoughtful gifts, all delivered with exceptional customer service and a commitment to a more sustainable future.

Please read delivery note before placing your order.

All orders confirmed by Brandable will be delivered promptly to the delivery address that you specify when placing your order.

All orders with total amount above EUR 150 are shipped free of charge worldwide. All orders with delivery address in Switzerland are shipped for free. Shipping is handled by the post and delivery usually takes between 3-14 business days unless priority option is specified.

Boxes are sized and your items are well-protected.

A legal notice is a formal document that is used to inform someone of your rights or intentions.

DATA PROTECTION

The trust of our customers is very important to us. Brandable SA undertakes all means, without restriction, to ensure the security and confidentiality of customer and site visitors information.

Personal information

Personal data are data on factual or personal circumstances of a particular or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all the data you provide us with when registering and creating your customer account. In addition, data from all purchases made online, as long as they can be assigned to your person (for example via the specified e-mail address).

Collection, processing and use of your personal data

We collect, store and process your data for the entire processing of your purchase, including any later warranties, for our service, technical administration and our own marketing, information and market research purposes. Brandable may pass on the collected data for the purposes mentioned, as well as, for technical and organizational processing as well as for the settlement to third parties. Thus, the data provided may only be used by our service providers to fulfill their task. Any other use of the information is not permitted. For your order we need your correct name, address and payment information. For means of communication we additionally need your e-mail address. The email provided will be used for your identification (customer log, digital documents by e-mail) and your order and shipping confirmation. A deletion of your personal data takes place if statutory storage obligations do not conflict with this and if you have claimed an expulsion claim if the data are no longer required for the fulfillment of the purpose pursued, or if their storage is prohibited for other legal reasons.

Individual advertising

Information that we receive helps us to improve the shopping experience and to make it more customer-friendly and individual. The information you provide and that is automatically generated by our IT systems will be used to tailor advertising to you and your interests. We use this information, such as receipt and read receipt of e-mails, information about computers and connection to the Internet, operating system and platform, your purchase and service history, the date and time of the visit of the homepage as well as products which you have looked at. We only use usage data in a pseudonymized form. Our goal is to make our advertising more useful and interesting to you. Therefore, the analysis of personal and analysis of the pseudonym data collected by you helps us to ensure that we do not send advertisements to you indiscriminately. To this extent, we also compare which of our advertising e-mails you open in order to avoid sending unnecessary e-mails to you. You agree that brandable.ch will use the information you provide, as well as other information stored in your customer account, as well as pseudonymized usage data, so that we can present you personalized advertising and / or special offers and services. If you do not want to receive personalized advertising, you can object. A message to our customer service by mail, phone or letter is sufficient. You also have the option to unsubscribe in your customer account and through a link in all sent emails.

Cookies

Brandable.ch uses so-called "cookies". These are small text files that are stored locally on the computer of the site visitor and thus enable recognition when revisiting our website. These serve the analysis of the visitor behavior and are evaluated for the improvement and need-based design of our offer. You can prevent the storage of cookies under "Settings" in your devices browser.

Google Ads

This website uses Google Remarketing, a service provided by Google to display ads on the Internet. For this purpose, information about your surfing behavior is collected anonymously during your visit to our website and stored on your computer using cookies. Based on this information stored in the cookie, third parties, including Google, display advertisements on websites on the Internet. You can disable this use of cookies by Google.

Newsletter

If you no longer want to receive newsletters from us, you can unsubscribe from them at any time. In addition, you can initiate the reactivation of the newsletter shipping in your customer account or through our customer service at any time.

General Terms and Conditions are a set of rules and regulations that govern the relationship between two or more parties.

1Scope

By placing an order on www.my-brandable.com you acknowledge that you have read, understood and accepted, without reserve, the present General Terms and Conditions of Sale between you and Brandable SA (hereinafter referred as “Brandable” or “we/us”). Brandable reserves the right, at any time, to modify the present General Terms and Conditions of Sale by posting a new version on its website. By placing an order after Brandable have posted a new version of its General Terms and Conditions of Sale, you agree to be bound by that updated version.

2Registration

When you register on this website, you must ensure that the registration information you provide is correct and complete. Please inform Brandable of any change of personal details by updating them on this website without delay. When you register to use this website, you will be asked to create a password. You must keep this password confidential and not disclose it to anyone or share it with anyone. You are fully responsible for the use of your password and any orders placed under it, even without your knowledge. If you know or suspect that someone else knows or has used your password, you should notify Brandable immediately.

3Orders

By placing an order on this website, you make an offer to purchase the products you have selected under these General Terms and Conditions of Sale. If the goods are no longer available upon receipt of the order, the order will be cancelled and you will be notified via email. You will be refunded the payment if already made in full.

4Prices

The prices payable for the items you order are those displayed on the website on the date you place your order, inclusive of VAT for Switzerland, but exclusive of VAT for any other country and excluding delivery charges. Delivery charges will be billed at the rates indicated on this website on the date you place your order.

5Delivery

All orders confirmed by Brandable will be delivered to the delivery address in Switzerland or other country that you specify when placing your order.

6Return Policy

You have the right to return purchased item(s) that do(es) not suit you within 21 days after receipt of the order. Brandable will only accept returns of the item(s) in their original condition and packaging accompanied by the invoice. On receipt of the return, Brandable shall reimburse the price of the returned item(s) within a maximum of 30 days upon receipt of the returned purchase. To initiate a return you must notify Brandable by email at help@brandable.ch, of the items being returned and the cause for return. Return shipping is to be paid by you, unless the item being returned was broken or defective upon delivery. In the event of a broken or defective product, the item must be returned in original condition and packaging. A full refund including shipping costs will be made to you within 30 days of receipt of the damaged merchandise.

Information regarding the statutory right to cancel:

You have the right to cancel your order. To exercise the statutory right to cancel you must inform us by email: help@brandable.ch Please note that refunds can take up 30 days to show on your account due to varying processing times between payment providers. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You have the right to cancel your order. To exercise the statutory right to cancel you must inform us by e-mail: help@brandable.ch Please note that refunds can take up 30 days to show on your account due to varying processing times between payment providers. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

7Payment

We accept payments via bank transfer, PostFinance cards, credit cards (Visa, MasterCard, American Express), PayPal and invoice payment for Swiss residents.

8Limitation of Liability

The photographs and texts illustrating and describing the goods on this website are non-contractual and for information purposes only. Brandable shall not be liable in the event of errors or omissions in the photographs or texts displayed on this website. Without limiting the scope of these General Terms and Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Brandable be liable for ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY BRANDABLE), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

9Applicable Law and Jurisdiction

The present General Terms and Conditions of Sale are governed by the Swiss Law. For the avoidance of doubt, English version of the General Terms and Conditions of Sale will prevail.

12/2016
Brandable SA, Via Besso 44a, 6900, Lugano, Switzerland.

Secure payment is important because it protects you from fraud and theft.

Payment

We accept payments via bank transfer, PostFinance cards, credit cards (Visa, MasterCard, American Express), PayPal, Banks of Switzerland.

Payment Security

When you order or query your personal customer account information, a security server (SSL) program encrypts the information you enter before forwarding 128-bit encryption. This corresponds to the standard used by the banks for their online transactions. Datatrans is the secure e-payment solution for the processing of online payments via the Internet. The certified payment platform guarantees easy and secure payment of credit and debit cards.

Terms of Business —

Payment

We accept payments via bank transfer, PostFinance cards, credit cards (Visa, MasterCard, American Express), PayPal, Banks of Switzerland.

Payment Security

When you order or query your personal customer account information, a security server (SSL) program encrypts the information you enter before forwarding 128-bit encryption. This corresponds to the standard used by the banks for their online transactions. Datatrans is the secure e-payment solution for the processing of online payments via the Internet. The certified payment platform guarantees easy and secure payment of credit and debit cards.

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